Contact us

Contact Us

Contact our Team

Please feel free to contact us via email at care@dudigift.com. We value your feedback and are always here to assist you with any inquiries you may have about our products and services.

We strive to provide excellent customer service and are committed to ensuring that you have a positive experience with us. Whether you need assistance with how Dudi gift works, opening an account, or resolving any issues that may arise, we are here to help. 

FAQ

Dudi Gift is an online platform that allows people to create and share event invitations, and receive cash gifts with the option of donating to a good cause. Dudi Invitation makes it easier for friends to contribute to a gift you actually want and also gives you the option of donating a portion of your gift to a local organization that supports refugees.

  1. Open menu and Sign Up. 

Sign Up to Dudi Gift platform

  1. In the Sign Up Page, enter your email and password. “Note: Password must contain at least one uppercase, one lowercase, one number, and one character”. Then Click Sign Up

    Sign Up to Dudi Gift platform

  2. A screen of successfully registered will appear. You will also receive an email to verify you email address. Please click on the Verify Button or Link.

    Sign Up to Dudi Gift platform
    Sign Up to Dudi Gift platform

  3. After verify your email you can now log in to your account.

    Sign Up to Dudi Gift platform
    Sign Up to Dudi Gift platform

 

  1. In profile page click on Connect
  2. Download or copy the emergency backup code after inputting your information and click Next

  3. Add your home address and postal code “Note: Do not change Type of business.” Click Continue 
  4. Add your bank account info you would like to receive the gifts on. Click Continue 
  5. In the Customer Support, leave the Statement Descriptor as it “DUDI GIFT”. Then, add the information as follow:
    1. Shortened Descriptor: GIFT CARD
    2. Customer support phone number: “Add your phone number”

    Click Continue.

  6. Review your information and click Done.

  7. You are now connected to stripe and you can start receiving Gifts.

Yes. Before you create an invitation, you need to first create an account with Dudi and complete your profile. Through the Dudi platform, you will be prompted to then create an integrated Stripe account before beginning to send invitations and receive funds.

No. Invitees and senders do not need a Dudi account nor a Stripe account to respond to an invitation and send funds via a virtual gift card – they can checkout as guests. However, the option to log in or signup is recommended in order to keep track of all gift cards that you have sent. 

Yes. If you choose to donate a percentage of your gift, you can select from the organizations currently listed on our website, here. Donating is optional, you may choose not to donate to an organization on our site. 

To receive money through Dudi’s platform, users must create a Dudi account and connect it to a Stripe account. The money is then automatically transferred to a designated bank account every 7 days, but users can change this frequency to daily, weekly, or monthly transfers, or manually set a different transfer schedule in their Stripe account settings.

Any charges and fees associated with Dudi are paid by the receiver. While setting up your Dudi account and creating invitations is free, Dudi does charge 1.9% for a successful transaction and Stripe charges 2.9% per transaction plus $0.30 if the payment is made from Canada using a credit card, debit card, American Express, or 3.5% plus $0.30 if the payment is done internationally.

Yes, when the sender donates a portion of their gift to an organization, they are eligible for a tax receipt and must contact the organization that has received the donation. 

Yes, you can reschedule an invitation until its expiry date. As long as the invitation is running, you can edit or delete it.

No. In order to receive funds the receiver must have a Dudi account that is connected to a Stripe account, as this facilitates the payment transfer. If they have neither, they will receive an email indicating that someone wants to send them a virtual gift card, along with the steps to follow for setting up their Dudi account and Stripe account.

Yes. As long as the person has a Dudi account that’s connected to their Stripe account, they can receive funds, but if they don’t have either, they will receive an automated email letting them know that someone is trying to send them a virtual gift card and that they need to create both a Dudi Account and a Stripe account to receive it.

No. Once you host an event you will automatically be able to receive funds. Dudi gives invitees the option to send funds via Dudi if they wish. However, if the sender does not send any funds then the receiver won’t receive any.

No. Having a Stripe account is essential to creating an invitation and receiving funds. To create a Stripe account, go to the side panel and click on profile. Once in the profile page, click on connect Stripe. A Stripe setup page will prompt you to enter your email and other information. 

*Note: you have to be 13 years or older to create a Stripe account*

Yes. The minimum amount you can send per gift card is $5, and the maximum is $500, with a limit of $5,000 in transfers per day.

Tell your child that with a virtual gift card they will get to pick out a gift of their choice with the money they’ve received. Explain that they can also choose to donate to an organization and how their donation makes a difference in the lives of others. 

*Note: you have to be 13 years or older to create a Stripe account*

Dudi’s Invitation saves time, reduces waste, and involves parents and their children in lending a helping hand to those in need by supporting refugees to start their new life in Canada.

There’s no fee to create a Dudi account, create an invitation, or send a gift card. There’s only a small fee to receive a gift card, at a fixed rate of 1.9% per transaction, along with any Stripe fees depending on the sender’s method of payment. Click here to learn more about Stripe. 

Once you create a Stripe account and connect it to your Dudi account, all of your funds will automatically be transferred into your bank account within 7 days. Note that once your Stripe account is set up, you can also change the transfer time frame to one of the following options: daily, weekly, monthly or manual transfer. 

Uniquely with Dudi Gift you can choose to donate a portion or all of your gift – anywhere from a minimum of 10% to a maximum of 100%. 

You can reach us at: care@dudigift.com. You can also send a message by filling out the webform located on our Contact Us page.

 

What are you waiting for?

Sign up or log in and start creating event invitations for yourself or your loved ones.